Customer satisfaction is the most important corner-stone. By and large, we accept returns, no questions asked
(To know HOW to make a return, please see the next section below)
We trust you, and know you must have a good reason to want to return something.
- You can make returns within one year of the purchase. Actually, more than that is fine too!
- We'd expect that the merchandise will be shipped back to us in new like condition with tags. We are a small business, and not a department store, so we cannot accept returns of items that have been worn, washed, 'worn just for a day', etc. We highly encourage you to try our styles, but please be considerate and not order five pieces to eventually keep only one! This helps us to keep prices low for you!
- Will appreciate if you can let us know as soon as possible that you will be returning.
We will credit back the corresponding item amount to the original mode of payment once we receive the return package. We use PayPal for original payments as well as returns. If your return is after 90 days, Paypal does not process the refund, so we can only provide you a credit for an exchange. We do not have access to your payment information. Note that we do NOT deduct 3% or so Payment Processing charges when we issue refunds for returns.
- Sorry, we do not pay for, or refund, shipping charges incurred by you to ship back the return. We do not provide a label.
- If you would like to do an exchange, shipping will be free when we send the exchange to you (up to two items, in the US) (see details below).
- In case you get a wrong item, we will ship you the correct one for free and refund the return shipping as well.
- Sorry, we will not be able to refund the original Shipping charges.
- If you provided us an incorrect address or the shipper cannot deliver to your address for any reason and the package is returned back to us, we can ship again once you have paid for re-shipping. Please also see this link (#28 FAQ) on the undeliberable packages.
- In case of 'Free Shipping' specials, we reserve the right to subtract corresponding shipping amount from any refund issued.
Sorry, we will not be able to do return/exchange in some cases:
- There is no return/exchange on Clearance items, items marked on 'Sale' (in red) or ones marked as FINAL SALES in description. These are all Final Sales. If you happen to send back such an item by mistake or otherwise, we will not issue a refund, and the item will be donated.
- The items have been used. For example, if you want to return a large number of skirts that you bought for a performance and want to return them after wearing them for just a day at the performance/event (yes, they have been used!). Or, if you washed them before the first use, they cannot be returned.
- Majority of our styles are handmade. There can be differences in patchwork, embroidery, color tone, color of stripes/patches, order of stripes/patches, shine, etc. While these items can surely be returned, these differences do not qualify as 'wrong item' or 'not as described' (and hence we will not provide free return shipping).
If you would like to do an exchange, we will refund you the difference (or send you a payment link if price of the exchanged item is higher) and will ship it to you for free. Please note that if your purchase is not eligible for a return, it cannot be exchanged. See 'Our Request' above.
Due to high shipping charges, we do not do exchanges with orders shipped outside of the US. If you would like to return something, and pay for the shipping charges, you can. Shipping charges are not refunded. If we clearly sent an incorrect item (not based on patchwork or color differences and such), or in other such scenarios, we will not ship again, but will work with you to find an amicable solution.
Feel free to contact us
regarding any specific details.