For any known disruptions, please see any updates mentioned at the top of this page in the section "How soon is the order shipped?".
If you are waiting for your order, you can check this service to get an idea of average time taken by USPS for International shipments
The following is for informational purpose and pertains to service provided by USPS, which we use to provide International Shipping services.
In general, International Order Delivery to the following countries is trackable (Countries with E-DELCON Tracking 'LZ', 'LD', 'LW', 'CJ', 'CE', 'HJ' - List Updated October , 2020)
Per USPS, status updates beyond the United States are only available for select countries. For more information, review the list of eligible countries at https://www.usps.com/international/first-class-package-international-service.htm
- Hong Kong
- New Zealand
- United Kingdom of Great Britain and Northern Ireland
Countries like Saudi Arabia are not on the list, but they are trackable as well. We have also seen instances where full end to end tracking is not necessarily available in all cases even for the countries in the list above.
Delivery to other countries are trackable to a point (tracking code 'UA'), and then trackability is lost. The last status that you may see reported could be at the port of departure in the US, or port of Arrival in the destination country.
For some countries, the package could be further tracked using the country's national postal/mail service website.
Other countries where it's not trackable after a point (based on some actual examples):
- India (not after New Delhi)
- South Korea (not after Incheon)
- Italy (not after San Francisco, US)
- Sweden (not after San Francisco, US)
- Kuwait (not after New York, US)
- Russia (not after San Francisco, US)
- Brazil (not after San Francisco, US)
- Ireland (not after San Francisco, US)
- Switzerland (not after Zurich) - sometimes trackable on https://service.post.ch/ekp-web/ui/list
- UAE - track here https://emiratespost.ae/Portal/Home?locale=en-us
- All other countries, including Greece, Slovenia, etc. etc.
A service like https://www.parcelmonitor.com/ can also help provide shipping status for countries like Switzerland, Brazil, Mexico, etc. where the respective national postal or mail services share that data. We do provide a USPS Tracking number in all cases.
Canada can be tracked here
with a better idea of how they are processing the delivery.
In our experience, 99.9% International shipments are eventually delivered, even if they cannot be properly tracked. If you cannot track your shipment, please contact your local Post Office as they may have further details, especially if in a rare case, if Customs Tax duty is due. Because there is no phone number on the package, sometimes customs department folks are not able to reach out.
Irrespective, we are NOT responsible for any lost shipments once the USPS Tracking has reported any activity.
It means that your package shipped out, which was our responsibility. After that you are depending on reliability of USPS and your national postal carrier for the delivery (USPS hands over the package once it reaches your country). If you think these services are not dependable, please reach out to us to use an alternative service like Fedex International which is much more expensive.