Shipping Policy

We ship from Dublin, California, which is a suburb of San Francisco, in the United States of America (Zip code 94568)

Shipping Times

Update: From Oct 1, 2021, USPS has instituted longer delivery times. Prior to Oct 1, the postal service delivery for standard first class mail across the US took no longer than three days. Beginning this month, the USPS standard mail delivery could take anywhere between two and five days.

Note: Please note that shipping times are dependent on USPS or Fedex, as the case may be. For example, USPS may claim they take so many days, but in the end their service is dependent on factors like weather or other operational delays. If it takes longer, it takes longer.

The following are average shipping times:

Shipping Address	Approximate Time (in days)
West US	2-3
Mid-West US	2-4
East and South US	3-5
Hawaii	4-6
Canada	5-7
Other countries	7-14 (rarely, it may take up to 30 days or even more. See exceptions below.)

For an idea of how long the USPS is taking for specific destinations, based on some of the recent shipments, please check this link: https://www.shiporium.com/

We gladly ship to anywhere in the world. Please choose International First Class Mail Shipping option on the checkout page
(its in USD; if you require, for currency conversion use this online calculator). This is a service of United States Postal Service (USPS).

We do regularly send packages to the UK, other European countries, Australia, Singapore, Japan, Malaysia, etc. Using International First Class Mail service, packages have reached in time, and safely. Note that this option does NOT include delivery confirmation and insurance.
For more about international tracking please see the FAQ on Tracking below.

Canada: For the way USPS shipping rates work for Canada, if you are ordering 1 or 2 items (less than 2 lbs), please select 'International First Class (Canada only)' option. If you are ordering more than 2, then choose US Domestic Shipping Option. In either case we will bill you via an online invoice for the difference from the actual shipping charges (if significant). We have done this to keep the costs minimum for you.
Customs: Any package more than 4 lbs only goes Priority mail, and then the only option is for Customs to be handled by the receiver. For less than that there is an option to pre-pay USD 6.95 as a flat rate Customs for Canada. In some cases, we may contact you for your preferred option.

For any specific questions, including on bulk international shipping (including Canada), please contact us and we will try to respond as soon as possible to let you know of the actual shipping cost.
It's a rule of International Shipping that Customs, if any, are to be paid by the receiver, upon being contacted by the local carrier. See more on the Customs Tax on FAQ page (Point #18)

We charge international shipping by actuals:
If you inadvertently choose US Domestic Shipping option for an International Order, we would usually send you an online invoice link to pay for the the difference.
We may also send you an invoice link in case of bulkier items like jackets, shoes, woolen, etc. where the regular shipping is not covering the cost. The order will be shipped once the difference has been paid.
If additional international shipping charges are not paid within two weeks of sending the online link the order will be cancelled and the order amount will be refunded (minus 3% Paypal processing charges that Paypal will not refund).

Current International Delivery Time Exceptions:

• For more information, please see the following on the international disruption: https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Returns/Exchanges: Please carefully validate the sizes/measurements (and such things as whether you will like the fit, expectations about patchwork, or other variations, etc.) before you buy as it's not possible to do exchanges or returns due to high shipping costs involved, and long also timelines in international shipments. Please see more here about returns in general.

Undeliverable Packages: In case of countries where delivery can be full tracked - if the International Package could not be delivered (due to any reason), USPS mostly sends it back to the sender. If the package comes back to us, we would contact you and then you will have the option to either get a product refund (the original shipping charges that USPS charged are non-refundable), or pay the shipping charges again to get the package sent again to an updated address.

Package 'Delivered', but not received: Please see this link (FAQ 29.1) and note that USPS hands over packages for delivery to the local postal carrier of the country of delivery. Any inquiries about lost/stolen packages should be addressed to the local Postal Service in your country. For example, here is the link for Canada

INTERNATIONAL PRIORITY MAIL: Sometimes, some people do prefer International Priority Mail service of USPS, which includes delivery confirmation and ample insurance. Here is a sample shipping cost for delivery of standard one-item package to the UK, Canada or Australia via Priority Mail:

• USPS International Priority Mail - 2 lbs (6-10 days) - USD 45.00 (Includes delivery confirmation and insurance)

For most part Priority mail is not required. But for peace of mind, some people prefer Priority as its much safer.
Keeping this in mind, you could go ahead and place your order online and follow up with an email - this way reserving your item(s) of choice. We can then invoice you for the additional shipping (depending on the weight of the actual order package and country) within a few hours and then send the Priority package as soon as the invoice has been paid.

We are in the US and we do ship internationally, including the UK everyday. Usual shipping times are 12 - 20 business days.
Please pick the International First Class Mail (UK, Australia ..etc) shipping at checkout.
International shipping rates for the UK and Europe are charged on a weight basis approximately:
0-2 pounds: $30.50 (one to two styles)
2-3 pounds: $41.50 (two to 4 styles)
(2021 rates)

For any known disruptions, please see any updates mentioned at the top of this page in the section "How soon is the order shipped?".
If you are waiting for your order, you can check this service to get an idea of average time taken by USPS for International shipments.
Sometimes USPS may use Global Post service. If you cannot find any tracking information on USPS, you can try: https://www.goglobalpost.com/track/

The following is for informational purpose and pertains to service provided by USPS, which we use to provide International Shipping services.
In general, International Order Delivery to the following countries is trackable (Countries with E-DELCON Tracking 'LZ', 'LD', 'LW', 'CJ', 'CE', 'HJ' - List Updated October , 2020)
Per USPS, status updates beyond the United States are only available for select countries. For more information, review the list of eligible countries at https://www.usps.com/international/first-class-package-international-service.htm

• Australia
• Belgium
• Canada
• Croatia
• Cyprus
• Denmark
• Estonia
• France
• Germany
• Gibraltar
• Hong Kong
• Iceland
• Indonesia
• Israel
• Japan
• Lithuania
• Luxembourg
• Malaysia
• Netherlands
• New Zealand
• Poland
• Portugal
• Singapore
• Thailand
• United Kingdom of Great Britain and Northern Ireland

Countries like Saudi Arabia are not on the list, but they are trackable as well. We have also seen instances where full end to end tracking is not necessarily available in all cases even for the countries in the list above.
Delivery to other countries are trackable to a point (tracking code 'UA'), and then trackability is lost. The last status that you may see reported could be at the port of departure in the US, or port of Arrival in the destination country.
For some countries, the package could be further tracked using the country's national postal/mail service website.
Other countries where it's not trackable after a point (based on some actual examples):

• India (not after New Delhi)
• South Korea (not after Incheon)
• Italy (not after San Francisco, US)
• Sweden (not after San Francisco, US)
• Kuwait (not after New York, US)
• Russia (not after San Francisco, US)
• Brazil (not after San Francisco, US)
• Ireland (not after San Francisco, US)
• Switzerland (not after Zurich) - sometimes trackable on https://service.post.ch/ekp-web/ui/list
• UAE - track here https://emiratespost.ae/Portal/Home?locale=en-us
• All other countries, including Greece, Slovenia, etc. etc.

A service like https://www.parcelmonitor.com/ can also help provide shipping status for countries like Switzerland, Brazil, Mexico, etc. where the respective national postal or mail services share that data. We do provide a USPS Tracking number in all cases.
Canada can be tracked here with a better idea of how they are processing the delivery.

In our experience, 99.9% International shipments are eventually delivered, even if they cannot be properly tracked. If you cannot track your shipment, please contact your local Post Office as they may have further details, especially if in a rare case, if Customs Tax duty is due. Because there is no phone number on the package, sometimes customs department folks are not able to reach out.
Irrespective, we are NOT responsible for any lost shipments once the USPS Tracking has reported any activity. It means that your package shipped out, which was our responsibility. After that you are depending on reliability of USPS and your national postal carrier for the delivery (USPS hands over the package once it reaches your country). If you think these services are not dependable, please reach out to us to use an alternative service like Fedex International which is much more expensive.