- What if the item I like is sold out?
Many of our items are hand made or made in cottage industry so they are unique or in limited quantities. Once they are sold out there is not much chance that you can find the same item at this store, or for that matter, anywhere else. However you may be able to find another similar looking bag or skirt that you can choose. If you like something, we'd suggest not to wait too long as it may sell out soon. We do keep getting new stuff at frequent intervals. If you would like to sign up to be notified when new things arrive, please sign up with your email (we do not use your email ID for any other purpose whatsover)
- What is our return policy?
Customer satisfaction is the most important corner-stone. We will gladly accept any returns (if notified within three business days) and credit back the corresponding item amount if the item is shipped back to us in reasonably unused and new condition within ten days of the sale. A credit will be issued as soon as we receive the return. Refunds for items returned within 10 days of the date of purchase will be credited in the same forms as the original payment type. Refunds for items returned more than 10 days of the purchase date will be in the form of a merchandise credit redeemable at www.thelittlebazaar.com.
Shipping: Shipping charges are not refunded. In case of 'Free Shipping' specials, we reserve the right to subtract corresponding shipping amount from any refund issued.
Feel free to contact us regarding any specific details.
- Free Delivery Confirmation
We include free Delivery Confirmation service with every order shipped. Please contact us if you would like to purchase additional insurance. Please feel free to contact us if you have not received the shipment after ten days of placing the order. United States Postal Service ensures that the package is duely delivered at your address, especially when there is a Delivery Confirmation. We do verify the Shipping Address with the USPS database to make sure that its a valid address, and can reach out to you in case the address needs to be confirmed.
- Do we ship outside of US?
We gladly ship to anywhere in the world. There is at least one Shipping option listed (in USD) for shipping outside of USA using standard International First Class Mail service of the United States Postal Service.
We do regularly send packages to the UK, other European countries, Australia, Singapore, Japan, etc. using First Class International mail, and the packages have reached in time, and safely. Note that this option does NOT include delivery confirmation and insurance.
First Class Shipping charges for Canada are same as those for within US. For any specific questions on bulk international shipping (including Canada), please contact us and we try to respond very quickly to let you know of actual shipping.
INTERNATIONAL PRIORITY MAIL: Sometimes, some people do prefer International Priority Mail which includes delivery confirmation and ample insurance. Here is a sample shipping cost for delivery of standard one-item package to the UK, Canada or Australia via Priority Mail:
- USPS International Priority Mail (6-10 days) - USD 22.50 (Includes delivery confirmation and insurance)
Note that in last five years of shipping, only one packet has been reported lost; so for most part Priority mail is not required. But for peace of mind, some people prefer Priority as its much safer.
Keeping this in mind, you could go ahead and place your order online and follow up with an email - this way reserving your item(s) of choice. We can then invoice you for the additional shipping (depending on the weight of the actual order package and country) within a few hours and then send the Priority package as soon as the invoice has been paid.
- How is the combined shipping calculated?
We completely understand the buyer expectation with combined shipping and would be more than willing to pass on any shipping savings. We have this calculation that automatically determines combined shipping on check-out:
We take the shipping methods that are valid for all items in the cart. Take the calculated shipping of item with highest shipping, and add to that a percentage (50-90%) of the calculated shipping for all other items. In any case, combined shipping will always be less than sum of shipping for all items in the cart. If you have any questions or concerns on combined shipping of if special shipping requirements are required please feel free to send an email.
- How soon is the order shipped?
We make every effort to ship out the item on the day the order is received - generally the shipment is picked up at night. We do make a special effort to ship out Priority Mail orders. Shipping is only constrained in case of a designated USPS holiday, or a Sunday. If for some reason we anticipate a delay in when the order can be shipped out, it is notified before the order is placed. Note that if an item is not listed as "Sold Out", it is available in stock. And once the order is placed, it is reserved against the order.
- Can I phone in an order?
Absolutely. We do encourage to order online, but should you want to order on phone, please call on at the number of the Contact Page seven days a week from 10:00 AM to 10:00 PM PST and ask for The Little Bazaar.
- Customer Registration and Privacy
We don't ask you to register with us as a Customer so that your shopping with us doesn't have to mean yet another userid and password to remember, or to leave out there somewhere on the internet. For Payment, we rely on your use of Paypal, which also provides an option to pay via your Credit Card even if you are not registered with Paypal. There is no chance of your financial information getting compromised as it never even gets to us.
We could use your email id to send you a rare promotion email with a discount coupon, with a link to remove you from this list.
- Order and Shipping notification
Payment confirmation will be sent the moment a payment is received by Paypal. We will notify you of order/shipping status at your Paypal email ID as necessary.
- How do Order and Payment processes work? Is customer information secure?
We use industry standard and highly popular Paypal for these. The shopping cart information is passed to Paypal, which asks you to log into your Paypal account, or asks for your address and credit card information on its secured servers to process the payment and confirm the order.
- I don't have a Paypal account? Can I still place an order using a Credit Card?
Yes. Paypal lets you process your order and payment even if you don't have an account with them. You will be asked to provide your address and credit card information as a one time transaction. You do NOT need to open a Paypal Account.
- Want to order more than one quantity of any item?
Many of our items are unique, so the shopping cart will only accept one quantity of the item in the order. Even when we do have more quantity of the same item, we encourage only one item per order. If you need more, please contact us directly.
- How do I get more information on an item?
Just send us an email, or call us. Not only for this, but for any other question you may have on any aspect.
- How do I get a discount or promotion code?
Once in a few months, or during a campaign, we email discount coupons/promotional codes to our customers/patrons. Sometimes they could be available on internet forums, etc. Most of the codes have an expiration date.
- Other terms
Special offers may be subject to cancellation at any time. If a particular item that is ordered is no longer available for any reason, we reserve the right to offer an alternative but similar item, or immediately refund the payment.
- Last Updated
This FAQ was last updated on June 17, 2009
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