- What if the item I like is sold out?
Many of our items are hand made or made in cottage industry so they are unique or in limited quantities. Once they are sold out, it may take some time to get same or similar items back in stock. And sometimes, for some categories (like patchwork) the products are so unique that you just can not find the exact same item at this store, or for that matter, anywhere else. However you may be able to find another similar looking bag or skirt that you can choose. If you like something, we'd suggest not to wait too long as it may sell out soon. We do keep getting new inventory or designs at frequent intervals. If you would like to sign up to be notified when new things arrive, please sign up with your email (we do not use your email ID for any other purpose whatsover). Please sign up on the left bottom of our home-page.
- What is your return policy?
Customer satisfaction is the most important corner-stone. By and large, we accept returns, no questions asked.
Return Credit: We will credit back the corresponding item amount
once we receive the return package (please make sure you have delivery confirmation added in order to track the return). Refunds for items returned within 10 days of
the date of purchase will be credited in the same forms as the original payment
type. Refunds for items returned more than 10 days of the purchase date may be in the form of a merchandise credit redeemable at www.thelittlebazaar.com.
Exceptions:
Sorry, we will not be able to do return/exchange in some cases, for example, if you want to return a large number of skirts that you bought for a performance.
Additionally, there is no return/exchange on Clearance items (they are Final sales). Also, we do not usually accept returns on items marked on 'Sale' (in red).
Shipping: Shipping charges (both ways) are not refunded. In case of 'Free Shipping' specials, we reserve the right to subtract corresponding shipping amount from any refund issued.
Exchange: If you would like to do an exchange, we will refund you the difference (or issue an invoice if price of the exchanged item is higher) and will ship it to you for free (the Returns process above still remains valid).
Feel free to contact us regarding any specific details.
- How to I do a return?
In case you need to make a return, please send us an email to notify of the return
(as mentioned above). Our return address is noted on the Packing Slip included with your package. If you have lost it, just ask for it via email. If possible, include the Packing Slip or our Order Number (included on the Packing Slip), or Paypal Transaction ID for identification of your returned package. Please clearly write your name on the return package. You may use our packaging if its still usable, or use new packaging. We will appreciate if you take care that the item does not get damaged during shipment!
You can use any mailing service to send the return package. Just make sure there is a tracking number to track the return package (e.g. USPS Delivery Confirmation service).
- Free Delivery Confirmation and Tracking
We include free Delivery Confirmation service with every order shipped. You will get an email with Tracking number as soon as the package is shipped. Please contact us if you would like to purchase additional insurance. Please feel free to contact us if you have not received the shipment after ten days of placing the order. United States Postal Service ensures that the package is duly delivered at your address, especially when there is a Delivery Confirmation. We do verify the Shipping Address with the USPS database to make sure that its a valid address, and can reach out to you in case the address needs to be confirmed.
- Do we ship outside of US?
We gladly ship to anywhere in the world. Please choose International First Class Mail Shipping option on the checkout page (its in USD; if you require, for currency conversion use this online calculator).
This is a service of United States Postal Service (USPS).
We do regularly send packages to the UK, other European countries,
Australia, Singapore, Japan,
Malaysia, etc. Using International First Class Mail service, packages have reached in time, and safely. Note that this option does NOT include delivery confirmation and insurance.
Canada: Up to four pounds, the First Class Shipping charges
for Canada are same as those for within US. So, as a thumb rule, select one of
the US domestic shipping options for up to six items; if ordering more than six items, please choose International Option.
- For any specific questions, including on bulk international
shipping (including Canada), please contact us and we try to respond very
quickly to let you know of actual shipping.
Also need delivery confirmation and insurance?
INTERNATIONAL PRIORITY MAIL: Sometimes, some people do prefer International Priority Mail service of USPS, which includes delivery confirmation and ample insurance. Here is a sample shipping cost for delivery of standard one-item package to the UK, Canada or Australia via Priority Mail:
- USPS International Priority Mail (6-10 days) - USD 22.50 (Includes delivery confirmation and insurance)
For most part Priority mail is not required. But for peace of mind, some people prefer Priority as its much safer.
Keeping this in mind, you could go ahead and place your order online and follow up with an email - this way reserving your item(s) of choice. We can then invoice you for the additional shipping (depending on the weight of the actual order package and country) within a few hours and then send the Priority package as soon as the invoice has been paid.
- How is the combined shipping calculated?
We completely understand the buyer expectation with combined shipping and would be more than willing to pass on any shipping savings. We have this calculation that automatically determines combined shipping on check-out:
We take the shipping methods that are valid for all items in the cart. Take the calculated shipping of item with highest shipping, and add to that a percentage (50-90%) of the calculated shipping for all other items. In any case, combined shipping will always be less than sum of shipping for all items in the cart. If you have any questions or concerns on combined shipping of if special shipping requirements are required please feel free to send an email.
- How soon is the order shipped? Where do you ship from?
We make every effort to ship out the item on the day the order is received. We ship from Dublin, California, which is a suburb of San Francisco. We do make a special effort to ship out Priority Mail orders. Shipping is only constrained in case of a designated USPS holiday, or a Sunday.
If for some reason we anticipate a delay in when the order can be shipped out, it is notified before the order is placed. Note that if an item is not listed as "Sold Out", it is available in stock. And once the order is placed, it is reserved against the order (even if the shipping is delayed).
- Where do you obtain the Shipping Address from? How do I change it?
The Ship To address is taken from Paypal or the address used while entering your credit card information. If shipping address is different, contact us right after placing the order. In case of any doubt regarding shipping address, we strongly recommend that you should contact us.
- What if I give a wrong shipping address, inadvertently?
If you realize that the shipping address was incorrect after the package has been shipped, or do not even realize that the address was wrong (or outdated, old one you had in your Paypal profile) - the USPS would normally send the packet back to us as undelivered. In such cases we will attempt to contact you via email three times over around three days. When we get notified of the new addess, we will ship the packet again. If we don't hear back in three attempts, we will refund back the amount, minus shipping.
- Can I phone in an order?
Absolutely. We do encourage to order online, but should you want to order on phone, please call on at the number of the Contact Page seven days a week from 10:00 AM to 10:00 PM PST and ask for The Little Bazaar.
- What about Sales Tax?
Our business is located out of California. Applicable CA Sales Tax (approx 9.75% for 2010/2011) is covered in the sales price for CA buyers. We pay the tax for our California customers!
To get more formal (only for CA buyers): "The final price you pay for an order includes sales tax reimbursement computed to the nearest mill for specific sold items"!
- Customer Registration and Privacy
We don't ask you to register with us as a Customer so that your shopping with us doesn't have to mean yet another userid and password to remember, or to leave out there somewhere on the internet. For Payment, we rely on your use of Paypal, which also provides an option to pay via your Credit Card even if you are not registered with Paypal. There is no chance of your financial information getting compromised as it never even gets to us.
Because we don't ask users to login, any internet user browses through the website completely anonymously. As a result, we are not able to record any preferences or show specific products - according highest levels of privacy.
We could use your email id to send you a rare promotion email with or without a discount coupon, with a link to remove you from this list.
If you came to this site clicking a Google Ad, and made a purchase, we may be able to track the Ad click as part of Google Analytics Tools.
- Order and Shipping notification
Payment confirmation will be sent the moment a payment is received by Paypal. We will notify you of order/shipping status at your Paypal email ID as necessary.
- How do Order and Payment processes work? Is customer information secure?
We use industry standard and highly popular Paypal for these. The shopping cart information is passed to Paypal, which asks you to log into your Paypal account, or asks for your address and credit card information on its secured servers to process the payment and confirm the order.
- I don't have a Paypal account? Can I still place an order using a Credit Card?
Yes. Paypal lets you process your order and payment even if you don't have an account with them. You will be asked to provide your address and credit card information as a one time transaction. You do NOT need to open a Paypal Account.
- Want to order more than one quantity of any item?
Many of our items are unique, so the shopping cart will only accept one quantity of the item in the order. Even when we do have more quantity of the same item, we encourage only one item per order. If you need more, please contact us directly.
- You have given the sizes in inches. How do I know what size they are?
Women's sizes are divided into various types, depending on height. For example, "Misses' sizes", "Miss Petite", "Women's sizes". As far as possible, we physically take measurements and provide that in the listing details. We advise you to refer to this Women's sizes article from Wikipedia to determine what would work best for you. Unfortunately our online catalog is not structured according to sizes - this is due to the fact that most of the merchandize is hand-crafted, from cottage industry, and/or recycled fabric for patchwork; so its just not possible to produce specific or consistent sizes all the time.
- How do I get more information on an item?
Just send us an email, or call us. Not only for this, but for any other question you may have on any aspect.
- Can you advise me on what may work for me?
Sure. We do see some of you call us, or write to us, just to check if something could work for you. We will be happy to provide you suggestions, and help you decide.
- Are the colors and dimensions exactly same as in the picture and description?
We take pictures and dimensions of the actual products in stock. However, note that the colors in pictures are dependent on lighting conditions, and other aspects. For example, some fabrics may reflect light, and hence appear brighter/vary-in-shade in pictures. We also take actual dimensions of a sample of the lot; in a rare case there may be a variation of up to 1-2 inches for the fact that each piece is individually cut and stitched, and not mass produced by machines. Please bear with these variations. Also note that every tie-dye product can get a little unique due to the very nature of the tie-dye process - and may sometimes as well vary a little from what you see in pictures.
- Can you keep me updated when you add new designs or update sold out inventory?
You can sign up for email updates (left-bottom of our home page). Best is to follow us on Twitter, or connect as a friend on Facebook where we provide updates as new designs get added, or when any sold out inventory is available again.
- How do I get a discount or promotion code?
Once in a few months, or during a campaign, we email discount coupons/promotional codes to our customers/patrons. Sometimes they could be available on internet forums, etc. Most of the codes have an expiration date.
You could also Like our Facebook page as sometimes we publish discount coupons there. We encourage you to connect to us as a friend on Facebook for product and coupon code updates.
- Can I order in wholesale quantities, at wholesale prices?
We do not carry wholesale quantities. In fact, some of our products are so unique that there is only one of a kind made. On an item by item basis, we may be able to procure larger quantities for you at discounted prices. As a first step, please email us the item numbers of our products that you may want, and we will get back to you in case we could work it out for you.
- Where is my call routed to, when I call you?
Your calls are routed to our office in Dublin, California. They are not routed to an offshore location.
- Are custom duties or import fees included in the price for our international customers?
We follow the standard practice of international shipping of internet based orders:
"Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates."
That said, we have only once encountered a situation where a customer reported that any additional amount had to be paid during the delivery of the order (pretty nominal). But the possibility is there, and hence its important for our international (outside of US) customers to note this.
- Are there any other terms?
Special offers may be subject to cancellation at any time. If a particular item that is ordered is no longer available for any reason, we reserve the right to offer an alternative but similar item, or immediately refund the payment. We reserve the right to annul any order and refund full amount. For any clarification on terms and condition, please contact us.
- Last Updated
This FAQ was last updated on January 31, 2012
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